Industry
Medical transportation websites that take ride requests and show an estimated fare
We build websites for non-emergency medical transportation companies in New Jersey that run ambulatory, wheelchair and stretcher trips. A patient, a family member or a discharge planner can request a ride, see an estimated fare and know what happens next without waiting on hold.
- 1A8:00 AMPatient 1UnassignedDriver ALeg A · Wheelchair · Home → Dialysis center14 min drive
- 28:30 AMPatient 2UnassignedDriver BStretcher · Home → Clinic9 min drive
- 39:15 AMPatient 3UnassignedDriver AOxygen · Home → Hospital18 min drive
- 410:00 AMPatient 4UnassignedDriver BWheelchair · Rehab center → Home11 min drive
- 1B12:30 PMPatient 1UnassignedDriver ALeg B · Wheelchair · Dialysis center → Home16 min drive
Concept · sample data
- Who requests rides
- Patients, families, facilities
- Tools
- Ride request, fare estimator
- Requests go to
- Your dispatch inbox
- Based in
- Cedar Grove, NJ
Work
Delta Medical Transportation and Liferock Ambulance
Two New Jersey companies, each with online ride requests and fare estimates on the site.
Medical transportTotowa, NJ · 2025
Delta Medical Transportation
Website where New Jersey patients and families price a wheelchair or stretcher ride and send a request, with a page for every county.
Medical transportNew Jersey · 2026
Liferock Ambulance
Website where patients and families see an itemized price for a wheelchair or stretcher ride and send the trip to dispatch in one click.
Want something like this for your business? The proposal lists every page and feature with its price.
Try it
Price a sample ride
The kind of estimator we built for Liferock Ambulance, running on a made-up rate sheet. A family sees the price first, then sends the trip to dispatch.
Ride price estimate
Sample rates
Not any company’s real prices · nothing is sent
Wheelchair and stretcher rides, non-emergency
Trip details
Driving distance from pickup to drop-off. A live build measures it from the two addresses.
The first 15 minutes are included. Each 15 minutes after that is billed.
Estimate
Sample ratesWheelchair van
Round trip, 15 mi each way
| Item | Amount |
|---|---|
| Base fee2 legs × $65.00 | $130.00 |
| Mileage30 mi × $3.50, 15 each way | $105.00 |
| Wait at appointment30 min, first 15 included: 1 × $15.00 | $15.00 |
| Stairs assistanceNone | $0.00 |
| Extra attendantNot added | $0.00 |
| Subtotal | $250.00 |
| After hours or weekendWeekday daytime pickup | $0.00 |
Shows the request a real site would send to dispatch. Nothing is sent.
Not included
Tolls and parking, oxygen or other equipment, and cancellation or no-show fees. Dispatch confirms the final fare at booking. NJ FamilyCare (Medicaid) rides are booked through the state’s broker, Modivcare, and are not priced here.
How the price is worked out · the sample rate sheet and rules
Invented for this demo. These are not the prices of Liferock Ambulance or any other company. A live estimator reads the company’s own rate sheet, so changing a rate is one edit and every estimate follows it.
| Rate | Ambulatory sedan | Wheelchair van (selected) | Stretcher van |
|---|---|---|---|
| Base fee, per leg | $35.00 | $65.00 | $175.00 |
| Per mile | $2.75 | $3.50 | $5.50 |
| Wait, per 15 min after the first 15 | $10.00 | $15.00 | $25.00 |
| Stairs, per flight per leg | $10.00 | $25.00 | $40.00 |
| Extra attendant, per leg | $25.00 | $35.00 | $50.00 |
| After-hours or weekend surcharge | 15% | 20% | 25% |
How the estimate is calculated
- 01A round trip is billed as two legs: the base fee and the one-way miles are charged again for the ride home.
- 02Wait time applies to round trips only, while the vehicle waits at the appointment. The first 15 minutes are included, and each 15 minutes or part of it after that is billed.
- 03Stairs are billed per flight on each leg. Two flights at home on a round trip bill four: down on the way out, up on the way back.
- 04An extra attendant is billed per leg.
- 05The after-hours or weekend surcharge is a percentage of the subtotal. Sample rule: pickups before 7:00 a.m. or after 6:00 p.m., and all weekend trips.
- 06Amounts are calculated in whole cents. The surcharge is rounded once, to the nearest cent.
Want this working on your own site? Tell us how your business runs today.
Who books
Patients, families and facility staff book differently
The request flow asks each one only what they can answer.
| Patient | Family member | Facility staff | |
|---|---|---|---|
| Usually booking | PatientTheir own appointment or a regular treatment | Family memberA ride for a parent or relative they may not live with | Facility staffDischarges, transfers and standing appointments for many patients |
| Already knows | PatientPickup address and appointment time | Family memberThe appointment, sometimes not the level of assistance | Facility staffLevel of assistance, discharge time and a unit contact |
| Needs from the site | PatientLarge text, a visible phone number and a short form | Family memberSeparate fields for the rider and for themselves as the contact | Facility staffFast repeat booking and a confirmation they can file |
One form can serve all three when it starts by asking who the ride is for.
Patient details
Collect logistics and keep medical details off the web form
A ride request has to answer dispatch questions: where, when, how the rider moves, whether anyone rides along and who to call. Dispatch can do its job without a diagnosis, a medication list or an insurance member ID.
A typical website form arrives as an ordinary email and sits in inboxes you do not fully control. We recommend leaving medical details off the form and collecting them by phone or in a system built for health information. We are not lawyers, so if you bill insurance or Medicaid, ask your compliance advisor which rules apply to your intake.
Delta Medical Transportation takes online ride requests on its website and gives fare estimates for trips across New Jersey, using Google address lookup and the real driving distance. Dispatch confirms the final fare by phone.
Fare estimates
From two addresses to an estimated fare
Liferock Ambulance's site pairs its fare estimator with a ride request that goes straight to the company inbox, for wheelchair and stretcher trips. An estimator is a custom web development feature, and it works in this order.
- 01
The rider enters the trip
Pickup and drop-off addresses, the level of service, and a return trip if there is one.
- 02
A maps service measures the distance
The estimator asks a maps service such as Google Maps for the driving distance between the two addresses.
- 03
Your rate card is applied
A base fee for the level of service, a per-mile rate and extras such as wait time, stairs or after-hours pickups. Change a rate once and every estimate updates.
- 04
The estimate is shown
The rider sees an estimated total or a range, labeled as an estimate, with a note that the final fare is confirmed at booking.
- 05
The trip goes to dispatch
The rider can send it as a ride request from the same screen, with the quote attached for dispatch.
Accessibility
Usable by riders and by the people booking for them
Visitors include older riders, people with low vision and nurses booking from a phone between patients.
Readable at large text sizes
Pages hold together with the browser text size turned up, and body text has strong contrast.
Forms that work without a mouse
Every field has a visible label, works with a keyboard and a screen reader, and explains errors in words next to the field.
No time limits
The form never times out while someone finds an appointment card or calls a relative.
The phone number, everywhere
The number is tappable text on every page and beside every form. After hours, calls can go to an AI receptionist, which we build, to take the trip details for dispatch to confirm. Our sample walkthrough runs on a pizzeria's calls, not a transport company's.
Plain service descriptions
Ambulatory, wheelchair and stretcher service explained in plain words, with photos of the vehicles, so a family can tell which to book.
Repeat rides
Recurring rides for dialysis and therapy
Dialysis and physical therapy patients often ride on a fixed schedule. The request form can take a recurring pattern, such as Monday, Wednesday and Friday mornings with a return pickup, so a family or a clinic books the series once.
A portal for facilities that book often, with saved contacts and a ride history, is a custom software project that can sit behind the same site.
Questions
Questions from transport operators
Can ride requests go straight into our dispatch software?
If your dispatch or scheduling software accepts new trips by email or through an import connection (an API), yes. Otherwise requests go to a dispatch inbox and a dispatcher enters them. We check this before the proposal, since it changes the scope.
Does a fare estimate commit us to that price?
It is labeled as an estimate, and dispatch confirms the final fare. How far an estimate binds you depends on your own terms and is a question for your counsel. We can show a range, or leave out charges you only know at pickup such as wait time, so a single number does not promise too much.
Do riders need an account to request a ride?
No. A one-time request works as a guest with a phone number. Accounts are worth adding only for facilities that book often.
Which pricing details does the estimator need?
Your current rate sheet, the levels of service you offer, the area you cover and any rules your dispatchers already apply, such as a minimum fare or a surcharge past a set distance. Before launch we test it against trips you recently quoted by phone.
How do you help families and hospitals find us online?
We build pages for the New Jersey counties you cover, set your service area on your Google Business Profile, and keep your name, address and phone the same everywhere they appear. Our local SEO checklist covers the basics.
Next step
Bring your rate sheet and your intake questions
Send us how you price rides and what your dispatchers ask on every call. We reply with a written proposal for the request flow, the fare estimator and the pages around them.